Activating and Deactivating Licenses
Managing your product licenses effectively is crucial for ensuring uninterrupted use of your digital products. The Apps Manager makes it easy to activate, deactivate, and transfer licenses between devices. This guide provides detailed instructions on how to activate licenses after installation, move licenses between devices, troubleshoot activation issues, and re-activate licenses after reinstalling a product.
Activating Product Licenses Through the Apps Manager
Once you’ve installed a product, the next step is to activate its license. Activating a product license is required to unlock the full features of the product and is a one-time process for each installation. Here’s how to activate your product license using the Apps Manager:
Detailed Steps for License Activation:
- Install the Product:
- Ensure that the product you want to activate has been installed through the Apps Manager. If it’s not installed yet, follow the product installation instructions from the My Apps tab.
- Navigate to My Apps:
- Open the Apps Manager and go to the My Apps section. This section lists all the products associated with your account, including both installed and available products.
- Locate the Product You Want to Activate:
- In the My Apps tab, locate the product you want to activate. Products that require activation will display an Activate button next to their name.
- Click the Activate Button:
- Click on the Activate button next to the product. This will begin the activation process.
- Enter Your License Key:
- When prompted, enter your product’s license key. Ensure that you enter the key exactly as it appears in the purchase confirmation email or product documentation. Any typos or incorrect entries will result in an activation failure.
- Some products may allow you to copy and paste the license key directly into the activation field to avoid mistakes.
- Complete the Activation:
- After entering the license key, click Submit or Activate (depending on the product). The Apps Manager will verify the key and activate the product.
- Activation Success:
- Once the product is successfully activated, a confirmation message will appear, and the product status will change to Activated in the My Apps tab. You can now access and use all of the product’s features.
Note: An active internet connection is required for the activation process. If you’re offline or have a poor connection, the activation may fail, so ensure your network is stable before starting.
Deactivating a License on One Device to Use it on Another
If you want to transfer a product license from one device to another (for example, when switching computers or upgrading to a new machine), you’ll first need to deactivate the license on your current device. Deactivating a license frees it up so it can be used on another device without violating the terms of your license agreement.
Detailed Steps for License Deactivation:
- Open the Apps Manager:
- Start by opening the Apps Manager on the device where the product is currently activated.
- Navigate to My Apps:
- Go to the My Apps tab. This tab will display all of your installed products and their activation status.
- Select the Product for Deactivation:
- Find the product you wish to deactivate. Products that are currently activated will show the Deactivate button next to their name.
- Click the Deactivate Button:
- Click Deactivate to remove the license from the current device. This will disable the product on this machine, making the license available for use on another device.
- A confirmation prompt may appear, asking if you are sure you want to deactivate the license. Confirm your choice to proceed.
- Deactivation Success:
- Once the deactivation is complete, the product’s status will change to Available for Activation. You can now proceed to activate it on another device.
Note: As with activation, deactivation requires an internet connection to communicate with the license server. It may take a few moments to process, depending on your network speed.
Troubleshooting License Activation Failures
In some cases, you may encounter issues when trying to activate your product license. These issues can range from entering the wrong license key to network connection problems. Here are some common troubleshooting steps to resolve activation failures:
Common Troubleshooting Tips:
- Check the License Key:
- Ensure that you’ve entered the correct license key. Double-check the key in your purchase confirmation email or product documentation. Even a small typo can cause the activation to fail.
- If possible, copy and paste the license key directly from the source to avoid manual entry errors.
- Verify Your Internet Connection:
- Activation requires an active and stable internet connection. Ensure that you are connected to the internet and that your network is working properly. Slow or intermittent connections can cause activation to fail.
- Restart the Apps Manager:
- Sometimes, restarting the Apps Manager can resolve minor issues. Close the Apps Manager, reopen it, and attempt the activation process again.
- Check for License Limitations:
- Verify that your license allows activation on multiple devices. If your license only allows activation on one machine and it is currently active elsewhere, deactivate it on the other device first (following the deactivation steps above).
- Firewall or Security Software:
- Check your firewall or security software to ensure that it isn’t blocking the Apps Manager from connecting to the license server. You may need to temporarily disable these settings or add an exception for the Apps Manager.
- Retry Activation:
- After checking the above factors, try activating the license again. If the problem persists, contact Motion Routes Support for further assistance.
Tip: If you are still unable to activate your product, you can reach out to support at [email protected] for help. Provide your license key and a description of the issue to expedite the resolution.
Transferring Licenses to New Devices
Transferring a license to a new device is a common scenario when upgrading your computer or switching to a different system. The process involves deactivating the license on your current device and reactivating it on the new one.
Detailed Steps for License Transfer:
- Deactivate the License on the Old Device:
- Before activating the product on a new device, you need to deactivate it on the current machine. Open the Apps Manager on the current device, navigate to My Apps, select the product, and click Deactivate.
- This step frees up the license for activation on a different device.
- Install the Apps Manager on the New Device:
- On your new device, download and install the Apps Manager from the Motion Routes website. Log in to your Motion Routes account after installation.
- Install the Product on the New Device:
- Once the Apps Manager is set up on the new device, go to My Apps and locate the product you wish to transfer. Click Install to download and install the product.
- Activate the License on the New Device:
- After the product has been installed, click Activate next to the product name. When prompted, enter your license key to complete the activation on the new device.
- License Transfer Complete:
- Once the license is activated on the new device, the product will be ready for use. If the license allows for activation on multiple devices, you can repeat this process on additional machines.
Important: Always check the terms of your license agreement to ensure that you are not exceeding the maximum number of devices allowed. Some licenses limit the number of devices that can be activated simultaneously.
Re-Activating Licenses After Reinstalling a Product
If you need to reinstall a product (e.g., after a system reset or software update), you’ll need to reactivate the license after the reinstallation. The process is quick and similar to the initial activation.
Detailed Steps for License Re-Activation:
- Reinstall the Product:
- First, reinstall the product using the Apps Manager. Go to the My Apps section, find the product, and click Install. Follow the on-screen instructions to complete the installation.
- Activate the License:
- Once the installation is complete, go to My Apps and click Activate next to the reinstalled product.
- Enter Your License Key:
- When prompted, enter the license key that you used for the original activation. Ensure that you have the correct key from your purchase confirmation email or Motion Routes account.
- Re-Activation Success:
- Once the license is successfully reactivated, the product will be ready for use again.
Tip: If reactivation fails, double-check the license key and your internet connection. If the problem persists, contact Motion Routes Support at [email protected] for assistance.
Conclusion
Managing product licenses is an important part of using digital products effectively. Whether you’re activating a new product, deactivating a license to switch devices, or troubleshooting activation issues, the Apps Manager simplifies the process and helps ensure that your licenses are always in compliance. For additional help or troubleshooting beyond what is covered here, reach out to Motion Routes Support via [email protected].