Marketplace Policies

Introduction

Motion Routes is a dynamic marketplace where creators can sell a broad range of digital products, including Adobe scripts, plugins, templates, MOGRT files, presets, courses, ebooks, and much more. These policies are essential for maintaining a fair, secure, and professional environment that benefits both buyers and sellers. Adhering to these guidelines will ensure the smooth functioning of the marketplace and maintain trust among all participants.

Product Submission Guidelines

1. Product Quality Standards

Maintaining high product quality is critical for providing a positive experience for buyers. Sellers must ensure that their products meet these rigorous standards:

  • Functionality : All products must perform as described, be free from significant bugs, and provide a stable user experience. Whether it's a script, template, plugin, or preset, thorough testing is required before submission to avoid malfunctions.
  • Cross-Platform Compatibility : Digital products, such as Adobe plugins or MOGRT files, must be compatible with the listed software versions and both Windows and macOS platforms. Any platform restrictions should be clearly stated in the product details.
  • User Documentation : Detailed installation guides, usage instructions, and troubleshooting steps are mandatory. Sellers should ensure that even novice users can follow the documentation and use the product effectively.
  • Regular Updates : Products must be updated to remain compatible with new versions of Adobe software, operating systems, or other platforms. Failing to maintain regular updates can lead to product removal.
  • Version Control : Each update should include a version number and a changelog, outlining what has changed, what issues have been fixed, and any new features added.
  • Thorough Testing : Products should undergo rigorous testing on different devices, operating systems, and software versions before submission to ensure that buyers won’t encounter problems.
  • Multi-Functionality : Products with multiple features or that offer customization (e.g., MOGRT templates or advanced plugins) should ensure that all functionalities work seamlessly across different use cases.

2. Metadata and Product Information

Accurate metadata and product details are crucial for helping customers make informed purchasing decisions.

  • Comprehensive Descriptions : The product description must clearly state all of the product’s key features, functionalities, and compatibility requirements (e.g., supported Adobe versions or required hardware). Misleading or vague descriptions will result in product rejection.
  • Supported Platforms : Specify all platforms your product is compatible with (e.g., Windows, macOS). For Adobe-related products, include the exact version numbers supported (e.g., After Effects CC 2020+).
  • Screenshots and Previews : Use accurate, high-quality images or videos to demonstrate the product. MOGRT templates should include preview videos showcasing their functionality in Adobe Premiere Pro.
  • File Formats : Clearly indicate which file formats the product uses (e.g., .jsx, .zxp, .mogrt, .pdf). Make sure that buyers know exactly what they’re purchasing and how they can use it.
  • Additional Requirements : Any dependencies or external resources (such as fonts, libraries, or third-party integrations) must be clearly listed in the product description. Sellers must provide links or instructions on how to obtain these resources if necessary.
  • Localized Content : For international customers, include localized product descriptions and documentation (if applicable). Localization increases reach and makes the product more accessible to global users.
  • Licensing Information : Provide clear licensing details, such as whether the product includes a commercial license or if it’s restricted to personal use. Sellers must also clarify any usage limitations (e.g., number of installs, device restrictions).

3. Prohibited Content

Motion Routes enforces strict guidelines on the type of content allowed in the marketplace to maintain quality and legality.

  • No Malicious Code : Products must not contain malware, spyware, viruses, or other harmful software that could compromise the security of the buyer’s device or software.
  • Unauthorized Tools : Products that bypass legitimate security measures, such as license circumvention tools or unauthorized hacks for Adobe software, are strictly prohibited.
  • Offensive Content : Sellers must avoid including content that promotes hate speech, violence, discrimination, or illegal activities. Products containing such content will be removed, and the seller’s account may be suspended.
  • Copyright Compliance : All assets, such as images, fonts, icons, or audio used within a product, must be properly licensed or original works. Sellers must ensure they have the legal rights to distribute any third-party assets included in their products.
  • Intellectual Property Violations : Any product that infringes upon another person’s or entity’s intellectual property rights will be taken down immediately. Sellers should be prepared to provide documentation proving ownership of all assets if challenged.
  • False Advertising : Do not make false claims about the capabilities or features of your product. Misleading or deceptive marketing practices will result in product removal and possible suspension.

Pricing and Monetization Guidelines

1. Fair Pricing Practices

Sellers should price their products reasonably and transparently. Pricing practices must align with the value offered by the product.

  • Realistic Pricing : The price of a product must reflect its features, quality, and complexity. Overpricing or underpricing a product in a way that manipulates customer perception is not allowed.
  • Consistent Pricing : Avoid price fluctuation without clear reasons (such as a sale or promotion). Frequent price changes can confuse buyers and damage trust.
  • Transparent Promotions : Discounts and sales must be genuine. Artificially inflating the base price to offer a misleading discount is prohibited.
  • Subscription Models : For products that include ongoing updates or additional content, sellers must clearly outline the terms of any subscription models, including renewal rates and what buyers will receive.
  • Bundling Products : When offering bundles (e.g., presets, plugins, and templates together), ensure that the total value of the bundle provides a genuine savings over buying the products separately. Each item in the bundle should have individual value and contribute to the bundle’s overall appeal.
  • Upgrade Pricing : If selling a product upgrade, make it clear what new features or improvements are being offered. Do not charge for minor updates that should be free to previous buyers.

2. Refunds and Returns

Motion Routes has a fair and transparent refund policy that sellers must adhere to. Buyers must be able to request refunds in the following situations:

  • Defective Products : If the product is broken, does not work as advertised, or contains major bugs, buyers are entitled to request a refund.
  • Incompatibility : If a product is advertised as compatible with certain software versions or platforms but fails to function properly, the buyer is entitled to a refund.
  • Non-Functionality : If the product is non-functional upon installation, the seller must provide support to resolve the issue or honor the refund request.
  • Resolution Time : Sellers must respond to refund requests within 72 hours. If the seller fails to address the issue or offer a solution, the buyer’s refund request will be honored automatically.
  • Handling Abuse : Sellers are protected against refund abuse, where buyers repeatedly request refunds after fully using the product. Motion Routes will investigate cases of potential abuse to protect sellers.

Seller Conduct and Responsibilities

1. Professionalism and Customer Support

Sellers are required to provide a high level of professionalism when interacting with buyers.

  • Prompt Support Responses : Sellers must respond to customer inquiries and support requests within a reasonable time frame (typically within 24-48 hours). Ignoring customer support requests will negatively impact your seller rating and may lead to penalties.
  • Clear Communication : Always communicate clearly and professionally with buyers. Aggressive, rude, or unprofessional behavior will result in account suspension or termination.
  • Provide Detailed Support : For complex products (e.g., plugins or scripts), sellers should offer detailed troubleshooting support. Providing a FAQ section in the documentation can preemptively address common issues.
  • Issue Resolution : Sellers must work to resolve any issues reported by buyers, including providing bug fixes, compatibility updates, or alternative solutions.
  • Maintain Good Relations : Building positive relationships with buyers through effective support and timely updates will result in better reviews and higher sales.

2. Reporting Policy Violations

Sellers have the responsibility to report any violations of marketplace policies they encounter.

  • Reporting Plagiarism or IP Theft : If you notice that another seller is infringing on your intellectual property rights (e.g., selling copied templates or scripts), report the issue with supporting evidence.
  • Reporting Misleading Products : If you come across products that violate pricing policies, contain false information, or offer misleading functionality, you should report them for review.

Enforcement and Penalties

1. Policy Violations and Consequences

Motion Routes will enforce penalties for violations of marketplace policies based on the severity of the issue.

  • Warnings : For minor violations, sellers will receive a warning and be asked to correct the issue. Repeated warnings will result in stricter penalties.
  • Temporary Product Removal : Products that do not meet marketplace standards (e.g., outdated software, incorrect descriptions) may be temporarily removed until the issue is resolved.
  • Permanent Product Removal : Products that severely violate the guidelines, such as those containing harmful content or false advertising, will be permanently removed.
  • Account Suspension : Serious or repeated violations will result in account suspension. During the suspension period, sellers cannot access their product listings or receive payouts.
  • Account Termination : In cases of severe violations, such as selling malware or unauthorized software, Motion Routes reserves the right to permanently terminate the seller’s account.
  • Legal Action : In extreme cases, such as intellectual property theft or selling illegal products, Motion Routes may pursue legal action against the violating party. Sellers involved in such cases will face permanent bans and may be held liable for damages resulting from their actions.

2. Corrective Measures for Violations

In cases where violations are identified, Motion Routes provides opportunities for sellers to rectify their issues:

  • Immediate Communication : Upon identifying a violation, Motion Routes will notify the seller, detailing the nature of the violation and the steps needed to rectify it.
  • Correction Period : Sellers are usually given a grace period (such as 7 days) to resolve the issue. Failure to comply within the given timeframe may result in further penalties, including product suspension.
  • Re-Evaluation : After the violation is addressed, Motion Routes will re-evaluate the product to ensure compliance before restoring it to the marketplace. Repeated infractions after warnings will result in stricter measures.

Best Practices for Success

1. Building a Strong Reputation

Reputation is key to long-term success in the marketplace. Sellers should focus on providing high-quality products, excellent customer support, and a transparent business approach.

  • Maintain High Standards : Consistently provide well-documented, error-free products. Regular updates and responsive customer support will build a strong reputation.
  • Solicit Reviews : Encourage satisfied customers to leave positive reviews. High-quality reviews can significantly impact your sales and overall success on the platform.
  • Resolve Issues Promptly : When issues arise, be proactive in addressing customer complaints. This reduces the risk of negative feedback and refund requests.
  • Engage with the Community : Building a community presence, such as providing tutorials, engaging in customer discussions, or offering tips, can enhance your reputation and foster long-term customer loyalty.

2. Staying Informed

Sellers should regularly monitor updates to both the Motion Routes platform and the software they build products for.

  • Follow Policy Changes : Keep track of any updates or changes in the marketplace policies. Understanding the latest guidelines will help you stay compliant and avoid penalties.
  • Monitor Software Updates : Stay informed of updates from the platforms you support (e.g., Adobe, Blender). Products that are incompatible with the latest versions of these platforms will lead to customer dissatisfaction and possible refunds.
  • Security Awareness : Ensure that your products follow security best practices. Prevent security vulnerabilities that could compromise the buyer's system and ensure compliance with platform security guidelines.

3. Product Innovation

Sellers who innovate and introduce unique features tend to stand out and perform better in the marketplace.

  • Stay Ahead of Trends : Keep an eye on current industry trends and customer demands. Products that meet emerging needs are more likely to succeed.
  • Continuous Improvement : Regularly release new features, content, or enhancements to your existing products. This keeps your product relevant and ensures customers feel they are receiving ongoing value.

Conclusion

By adhering to these expanded Marketplace Policies, sellers help create a vibrant, secure, and professional environment that benefits both creators and buyers. Motion Routes is committed to maintaining a high standard of quality and trust within the marketplace. Sellers who comply with these guidelines will find long-term success, build strong reputations, and foster lasting relationships with their customers. For more information, refer to our Terms of Service and Refund Policy.

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